Frequently Asked Questions
Everything you need to know about your Masterbuilt order and products.
What is the standard shipping timeframe for furniture orders?
Most orders are processed within 2-3 business days. Large furniture items typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on Masterbuilt products?
Yes, all Masterbuilt home products come with a limited 1-year manufacturer warranty covering defects in materials and craftsmanship under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to be eligible for a full refund.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.
Are assembly services included with my purchase?
While most items ship with easy-to-follow instructions, we offer optional professional assembly services at checkout for an additional fee on select furniture pieces.